Last Updated: June 2025

Crisplen Healthcare Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at [www.crisplenhealthcare.co.uk] (“the Website”), and how we ensure your data is processed in compliance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and any other applicable laws.

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect the following types of information when you interact with our Website:

1.1 Personal Information

This includes information that can be used to personally identify you, such as:

• Name
• Contact details (email, phone number, address)
• Employment history (if applying for jobs)
• Qualifications (if applying for jobs or training)
• Health data (if applying for domiciliary care services)

1.2 Non-Personal Information

This includes data that does not identify you directly, such as:

• Browser type and version
• IP address
• Device type
• Referring URL
• Website usage data (pages visited, time spent on the site, etc.)

2. How We Collect Information

We collect personal information through the following methods:

• Directly from you when you submit forms on our Website, such as applying for jobs or requesting domiciliary care services.
• Automatically when you visit our Website using cookies and tracking technologies to monitor usage and improve user experience.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide healthcare recruitment services: We may use your personal details to match you with appropriate job opportunities or to process your job application.
• To provide domiciliary care services: We use your health and contact information to offer personalized care and support.
• To improve our Website: We may use non-personal information to analyze trends, monitor the performance of our Website, and enhance user experience.
• To communicate with you: We may use your contact information to respond to inquiries, send service-related updates, or offer information about new services.
• To comply with legal obligations: We may use your data to fulfill legal obligations and protect our business.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with third parties in the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors who provide services on our behalf, such as IT support, hosting services, and email communication. These service providers are obligated to protect your data and may only use it to fulfill their services for us.
• Healthcare Partners: If you are receiving domiciliary care services, your information may be shared with healthcare professionals involved in your care, as required for the delivery of services.
• Legal Requirements: We may disclose your information if required to do so by law or to protect our rights or the rights of others.

5. Data Security

We implement a variety of security measures to ensure the safety of your personal information, including encryption, access controls, and secure data storage. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our Website.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of our Website.

7. Your Rights

Under the GDPR and UK Data Protection Act, you have the following rights concerning your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances.
• Right to Object: You can object to how we process your personal information for certain purposes, such as direct marketing.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the details provided below.

8. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of complying with legal, accounting, or reporting requirements. Once the data is no longer required, we will securely delete or anonymize it.

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and indicate the date it was last updated.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Crisplen Healthcare Ltd
 Halpern House, 1-2 Hampshire Terrace, Portsmouth. PO1 2QF
 Email: info@crisplenhealthcare.co.uk
 Phone: 07754219969

Thank you for trusting Crisplen Healthcare Ltd with your personal information. Your privacy and the security of your data are very important to us.