Last Updated: June 2025

At Crisplen Healthcare Ltd, we are dedicated to providing high-quality healthcare recruitment and domiciliary care services, with a focus on professionalism, respect, and ethical behaviour. Our employees are our most valuable asset, and it is essential that all team members uphold the highest standards of conduct, ensuring the safety, well-being, and dignity of those we serve.

This Employee Code of Conduct Policy outlines the behaviour expected of all employees, including healthcare professionals, support staff, and administrative personnel, to maintain a respectful and professional working environment.

By adhering to this Code, employees contribute to the success of the organisation and help foster a positive, collaborative, and ethical culture.

1. Professionalism and Integrity

1.1 Work Ethic and Attitude

• Employees are expected to perform their duties with professionalism, diligence, and care.
• Employees must demonstrate a positive attitude, work effectively as part of a team, and be committed to delivering the highest level of service to clients, patients, and colleagues.
• Attendance and punctuality are essential to the smooth operation of our services. If you are unable to attend work or need to be late, you must inform your manager as soon as possible.

1.2 Honesty and Transparency

• Employees must always be truthful in their dealings with clients, colleagues, and supervisors.
• Misleading, falsifying, or withholding information is prohibited.
• Confidentiality regarding company operations and client information must be maintained at all times.

2. Respect and Dignity

2.1 Respect for Clients

• Treat all clients with respect, courtesy, and kindness, ensuring their rights and dignity are upheld at all times.
• Healthcare staff must always follow care plans and provide services tailored to each client’s individual needs.
• All employees must adhere to a zero-tolerance approach to any form of abuse, neglect, or mistreatment of clients, whether physical, emotional, or verbal.

2.2 Respect for Colleagues

• Maintain professional, respectful relationships with colleagues and supervisors. Cooperation and effective teamwork are vital to our success.
• All forms of discrimination, harassment, or bullying (including sexual harassment) are strictly prohibited.
• Respect the diversity of others, including differences in background, beliefs, culture, and experiences.

3. Confidentiality and Data Protection

3.1 Confidential Information

• Employees must maintain strict confidentiality regarding client and company information, whether verbal, written, or electronic.
• Personal and medical information of clients must only be shared with those who are authorised to receive it, in compliance with data protection laws.

3.2 Compliance with Data Protection Laws

• All employees must adhere to the UK’s Data Protection Act 2018 and GDPR regulations, ensuring personal data is collected, stored, and processed securely.
• Employees must not use or disclose confidential information for personal gain or any other unauthorised purpose.

4. Health, Safety, and Well-being

4.1 Health and Safety Compliance

• Employees must follow all health and safety procedures to ensure a safe working environment for themselves, their colleagues, and clients.
• Report any hazards, unsafe practices, or incidents immediately to your line manager or the relevant authority.
• Employees working in domiciliary care should take appropriate precautions to protect themselves and their clients from any potential harm or injury.

4.2 Well-being of Clients

• Care staff must support clients’ physical, emotional, and mental well-being, ensuring they are treated with compassion, empathy, and respect.
• Employees should ensure that clients are always in a safe environment, and any concerns regarding their welfare should be promptly reported.

5. Professional Development and Training

5.1 Continual Learning

• All employees are expected to participate in training and development opportunities to enhance their skills and knowledge, particularly in healthcare standards, legislation, and client care practices.
• Employees should proactively seek guidance when they are uncertain about a procedure or task.

5.2 Certifications and Qualifications

• Employees must ensure that their professional certifications and qualifications remain up to date.
• Healthcare staff must adhere to the professional standards required by relevant regulatory bodies, such as the Care Quality Commission (CQC) and other professional bodies.

6. Compliance with Company Policies and Procedures

6.1 Adherence to Company Policies

• Employees must read, understand, and comply with all company policies, including but not limited to:
  • Equal Opportunities Policy
  • Anti-Bullying and Harassment Policy
  • Data Protection and Confidentiality Policy
  • Health and Safety Policy
  • Social Media Policy (if applicable)

6.2 Reporting Breaches

• Employees must report any breaches of the Code of Conduct, company policies, or unethical behaviour to their supervisor or HR. These reports will be handled with confidentiality, and retaliation against individuals making good-faith reports will not be tolerated.

7. Conflicts of Interest

7.1 Avoiding Conflicts

• Employees must avoid situations where personal interests could conflict with the interests of Crisplen Healthcare Ltd or the clients we serve.
• Any actual or potential conflicts of interest must be disclosed to a manager or HR, and employees should not engage in activities that could compromise their objectivity, judgement, or performance.

7.2 Gifts and Hospitality

• Employees should not accept gifts, favours, or other benefits from clients or suppliers that could influence or appear to influence their professional duties.
• If an employee is offered a gift or hospitality, they should report it to their manager to ensure transparency and avoid potential conflicts of interest.

8. Social Media and Public Representation

8.1 Use of Social Media

• Employees must use social media responsibly and avoid posting content that could damage the reputation of Crisplen Healthcare Ltd or violate client confidentiality.
• Publicly sharing information about clients, colleagues, or the company should only occur if you have explicit consent or if it complies with company guidelines.

8.2 Professional Behaviour Outside Work

• Employees should always conduct themselves in a manner that reflects positively on Crisplen Healthcare Ltd, both at work and in personal life, particularly in situations where their role within the company may be known.

9. Disciplinary Action

Failure to adhere to this Code of Conduct may result in disciplinary action, up to and including termination of employment, depending on the severity of the breach. Employees may be subject to the following actions:

• Verbal or written warnings
• Suspension
• Termination of employment (in cases of severe misconduct)

This Code of Conduct is designed to ensure that all employees contribute to a positive, ethical, and productive working environment, in line with Crisplen Healthcare Ltd’s values and standards of care.